Last updated August 8, 2026

Privacy Policy

This Privacy Policy explains how The Snuggle Lab, LLC, 1880 Eastwest Pkwy, # 8089, Fleming Island, FL 32003, handles personal information through thesnugglelab.org and in connection with orders. Contact snuggle@thesnugglelab.org with privacy questions.

Adult-directed purchasing

The shopping experience may appeal to families, but purchases and contact requests are directed to adults. We do not knowingly request a child's name, age, birthday, photo, voice, message, account, review, or profile. If you believe a child has submitted personal information directly to us, contact us so we can review and, where appropriate, delete it.

Information we collect

We may receive identifiers and contact details; order, product, shipping, and transaction details; communications; and technical or security information such as IP address, browser and device data, request logs, and cookie or similar technology data. We receive information directly from customers, automatically through the site and hosting infrastructure, and from service providers involved in checkout, fulfillment, security, and site operations.

How we use information

We use information to operate and secure the site; process, prepare, ship, and support orders; communicate about purchases and inquiries; maintain business and tax records; detect misuse; troubleshoot; and comply with law.

Square and other providers

Square hosts checkout and processes payment information under its own terms and privacy notice. The Snuggle Lab, LLC does not receive a customer's complete payment-card number. We may disclose information to providers that support hosting, security, checkout, shipping, communications, and professional services; to authorities or other parties when reasonably necessary to comply with law or protect rights and safety; and in connection with a merger, financing, sale, or transfer of all or part of the business.

Cookies and similar technologies

The site and its providers may use cookies or similar technologies that are necessary for functions such as security, session continuity, preferences, and checkout. Browser settings may allow users to block or delete cookies, but doing so may affect site functions.

Retention

We retain information for as long as reasonably necessary for the purposes described above, including order fulfillment, customer support, accounting, tax, fraud prevention, dispute resolution, and legal obligations. Retention periods vary by record type and applicable requirements.

Your choices and rights

Customers may request access to, correction of, or deletion of personal information we maintain by emailing snuggle@thesnugglelab.org. We may need to verify the request and may retain information where permitted or required by law. Rights and exceptions vary by state. Authorized agents should identify their authority when submitting a request.

Security

We use reasonable administrative and technical measures designed to protect information, but no transmission or storage method is completely secure.

United States operations

The site is operated in the United States. Information may be processed in the United States.

Changes to this policy

We may update this policy. The revised version will be posted here with a new last-updated date.