Last updated August 8, 2026
Returns and Refunds
We do not accept returns or exchanges and do not offer refunds for change of mind, ordering the wrong size, or other customer preference.
Please review your friend, clothing compatibility, shipping address, and order details before checkout.
Damaged, defective, incorrect, or missing items
If an order arrives damaged, defective, incorrect, or missing an item, contact snuggle@thesnugglelab.org promptly with your Square order number, a description of the issue, and, when helpful, photographs of the product and packaging. Do not send payment-card information or a child's personal information.
We will review the issue and explain any remedy that may be available. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.
Changes and cancellations
Preparation may begin soon after an order is placed. Contact us promptly if you need to request a change or cancellation. We cannot guarantee that a request can be completed. An order is not changed or canceled until we confirm it in writing.
Unauthorized returns
Do not mail products to us unless we have provided written instructions. Unauthorized returns may not be accepted. Our mailing address is not an authorized return location.